{"id":460384,"date":"2024-10-20T10:09:29","date_gmt":"2024-10-20T10:09:29","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-ts-20000-152024\/"},"modified":"2024-10-26T18:46:41","modified_gmt":"2024-10-26T18:46:41","slug":"bsi-pd-iso-iec-ts-20000-152024","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-ts-20000-152024\/","title":{"rendered":"BSI PD ISO\/IEC TS 20000-15:2024"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nundefined <\/td>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
12<\/td>\n4 Introduction to ISO\/IEC 20000\u20131:2018 <\/td>\n<\/tr>\n
14<\/td>\n5 Agile within an SMS based on ISO\/IEC 20000\u20131
5.1 Background of Agile
5.2 Agile Principles
5.2.1 Overview
5.2.2 Agile Manifesto <\/td>\n<\/tr>\n
15<\/td>\n5.2.3 List of Agile Principles
5.3 Agile and services
5.3.1 Value in a service environment <\/td>\n<\/tr>\n
16<\/td>\n5.3.2 Value, customers and uncertainty in services <\/td>\n<\/tr>\n
17<\/td>\n5.4 Defining objectives <\/td>\n<\/tr>\n
18<\/td>\n5.5 High-uncertainty contracts <\/td>\n<\/tr>\n
19<\/td>\n5.6 How to achieve the service objectives
5.7 Agile learning <\/td>\n<\/tr>\n
20<\/td>\n5.8 The Agile team in a service context
5.8.1 Customer collaboration <\/td>\n<\/tr>\n
21<\/td>\n5.8.2 Servant leadership
5.8.3 Continuous improvement <\/td>\n<\/tr>\n
22<\/td>\n5.8.4 Competence
5.8.5 Agile culture
5.9 Metrics <\/td>\n<\/tr>\n
23<\/td>\n5.10 Change management
5.10.1 Change and the SMS
5.10.2 Operational change management and release and deployment management <\/td>\n<\/tr>\n
24<\/td>\n5.11 Simplicity and efficiency
5.12 The role of documented information <\/td>\n<\/tr>\n
25<\/td>\n5.13 Compatibility of Agile with service management
6 DevOps within an SMS based on ISO\/IEC 20000-1
6.1 General <\/td>\n<\/tr>\n
26<\/td>\n6.2 DevOps principles <\/td>\n<\/tr>\n
27<\/td>\n6.3 Customer-centric action
6.4 Create with the end in mind
6.5 End-to-end responsibility <\/td>\n<\/tr>\n
28<\/td>\n6.6 Cross-functional autonomous teams
6.7 Continuous improvement
6.8 Automate everything <\/td>\n<\/tr>\n
29<\/td>\n6.9 Shift-left and continuous everything
6.9.1 Shift-left
6.9.2 Continuous everything <\/td>\n<\/tr>\n
30<\/td>\n6.10 Compatibility of DevOps with service management <\/td>\n<\/tr>\n
31<\/td>\n7 Applying Agile and DevOps within an SMS
7.1 Benefits of applying Agile in an SMS <\/td>\n<\/tr>\n
33<\/td>\n7.2 Benefits of applying DevOps in an SMS <\/td>\n<\/tr>\n
34<\/td>\n7.3 Patterns and anti-patterns of applying Agile in an SMS <\/td>\n<\/tr>\n
36<\/td>\n7.4 Patterns and anti-patterns of applying DevOps in an SMS
7.5 Using Agile and DevOps together <\/td>\n<\/tr>\n
38<\/td>\nAnnex A (informative) Summary correlation of ISO\/IEC 20000-1:2018 clauses to Agile and DevOps concepts <\/td>\n<\/tr>\n
42<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Service management – Guidance on the application of Agile and DevOps principles in a service management system<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2024<\/td>\n44<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":460394,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-460384","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/460384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/460394"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=460384"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=460384"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=460384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}