| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 2<\/td>\n | undefined <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 1 Scope 2 Normative references <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 4 Components of wastewater systems 4.1 General <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 4.2 Types of wastewater systems 4.3 Centralized systems 4.3.1 Wastewater source 4.3.2 Transport from source to treatment <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 4.3.3 Treatment <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 4.3.4 Storage, transport and distribution 4.3.5 Disposal of residues 4.4 On-site-systems 4.4.1 Wastewater source 4.4.2 Collection and transport <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 4.4.3 Treatment 4.4.4 Storage, transport and distribution 4.5 Disposal or reuse of residues <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 5 Objectives for the wastewater utility 5.1 General <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 5.2 Protection of public health <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 5.3 Meeting users\u2019 needs and expectations 5.4 Provision of services under normal and emergency situations 5.5 Sustainability of the wastewater utility 5.6 Promotion of sustainable development of the community <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 5.7 Protection of the environment 5.7.1 Protection of the natural environment 5.7.2 Protection of the built or public environment 5.8 Climate change <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 5.9 Higher user and service demands 5.10 Available technologies 6 Management components of a wastewater utility 6.1 General <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 6.2 Activities and process management 6.3 Resources management 6.4 Asset management <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 6.5 Customer relations management 6.6 Information management 6.7 Environmental management 6.8 Risk management <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 7 Guidelines for the management of wastewater utilities 7.1 General <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 7.2 Organization 7.2.1 General 7.2.2 Organizational structure and responsibilities 7.2.3 Organization of work flow 7.2.4 Operational documents and records <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | 7.3 Planning and construction <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | 7.4 Operations and maintenance 7.4.1 General 7.4.2 Technical activities <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | 7.4.3 Support activities <\/td>\n<\/tr>\n | ||||||
| 36<\/td>\n | 8 Assessment of wastewater services 8.1 General <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | 8.2 Assessment policy 8.3 Goal and scope of the assessment 8.4 Parties involved in the assessment <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | 8.5 Methodology of assessment 8.6 Service assessment criteria <\/td>\n<\/tr>\n | ||||||
| 39<\/td>\n | 8.7 Resources to conduct the assessment 8.8 The production of output and recommendations for the use of the output 9 Performance indicators 9.1 General 9.2 Performance indicator systems 9.2.1 Key components of a performance indicator system <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | 9.2.2 Performance indicators 9.2.3 Variables <\/td>\n<\/tr>\n | ||||||
| 41<\/td>\n | 9.2.4 Context information 9.3 Quality of the information 9.4 Example of a performance indicator <\/td>\n<\/tr>\n | ||||||
| 43<\/td>\n | Annex A (informative) Schematics of wastewater systems <\/td>\n<\/tr>\n | ||||||
| 45<\/td>\n | Annex B (informative) Possible actions to achieve the objectives of the wastewater utility <\/td>\n<\/tr>\n | ||||||
| 51<\/td>\n | Annex C (informative) Possible actions related to the management of the wastewater utility <\/td>\n<\/tr>\n | ||||||
| 54<\/td>\n | Annex D (informative) Example of an assessment methodology for deciding on the implementation and calculation of performance indicators for wastewater utilities <\/td>\n<\/tr>\n | ||||||
| 57<\/td>\n | Annex E (informative) Examples of service assessment criteria related to the wastewater utility objectives, performance indicators related to assessment criteria, and service assessment criteria related to componentsof a wastewater system <\/td>\n<\/tr>\n | ||||||
| 68<\/td>\n | Annex F (informative) Example of confidence-grading schemefor performance indicator systems <\/td>\n<\/tr>\n | ||||||
| 70<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Activities relating to drinking water and wastewater services. Guidelines for the management of wastewater utilities and for the assessment of wastewater services<\/b><\/p>\n |