{"id":356498,"date":"2024-10-20T01:12:43","date_gmt":"2024-10-20T01:12:43","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-tr-20000-102015\/"},"modified":"2024-10-26T01:35:56","modified_gmt":"2024-10-26T01:35:56","slug":"bsi-pd-iso-iec-tr-20000-102015","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-tr-20000-102015\/","title":{"rendered":"BSI PD ISO\/IEC TR 20000-10:2015"},"content":{"rendered":"

This part of ISO\/IEC 20000<\/span> <\/span> describes the core concepts of ISO\/IEC 20000<\/span> <\/span>, identifying how the different parts support ISO\/IEC 20000\u20111:2011<\/span> <\/span> as well as the relationships between ISO\/IEC 20000<\/span> <\/span> and other International Standards and Technical Reports. This part of ISO\/IEC 20000<\/span> <\/span> also explains the terminology used in ISO\/IEC 20000<\/span> <\/span>, so that organisations and individuals can interpret the concepts correctly.<\/p>\n

This part of ISO\/IEC 20000<\/span> <\/span> is for<\/p>\n

    \n
  1. \n

    service providers considering using any part of ISO\/IEC 20000<\/span> <\/span> and looking for guidance on how to use the different parts of ISO\/IEC 20000<\/span> <\/span> to achieve their goal,<\/p>\n<\/li>\n

  2. \n

    service providers that wish to understand how ISO\/IEC 20000<\/span> <\/span> can be used in combination with other International Standards, and<\/p>\n<\/li>\n

  3. \n

    practitioners, auditors, and other parties who wish to gain an understanding of ISO\/IEC 20000<\/span> <\/span>.<\/p>\n<\/li>\n<\/ol>\n

    PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
    7<\/td>\nForeword <\/td>\n<\/tr>\n
    9<\/td>\nIntroduction <\/td>\n<\/tr>\n
    11<\/td>\n1\tScope
    2\tTerms and definitions <\/td>\n<\/tr>\n
    16<\/td>\n3\tTerminology used in ISO\/IEC\u00a020000 <\/td>\n<\/tr>\n
    17<\/td>\n4\tService management systems
    4.1\tGeneral
    4.2\tWhat is an SMS <\/td>\n<\/tr>\n
    18<\/td>\n4.3\tThe integrated process approach
    4.4\tContinual improvement <\/td>\n<\/tr>\n
    19<\/td>\n4.5\tWhat constitutes an effective SMS
    4.6\tBenefits of an SMS based on ISO\/IEC\u00a020000
    4.6.1\tGeneral benefits of an SMS <\/td>\n<\/tr>\n
    20<\/td>\n4.6.2\tBenefits from independent assessment of an SMS against ISO\/IEC\u00a020000-1 <\/td>\n<\/tr>\n
    21<\/td>\n4.6.3\tBenefits related to different service management scenarios <\/td>\n<\/tr>\n
    22<\/td>\n4.7\tMisperceptions about an SMS and ISO\/IEC\u00a020000-1
    4.7.1\tIntroduction
    4.7.2\tMisperception 1 \u2014 ISO\/IEC\u00a020000 is only for large commercial organisations <\/td>\n<\/tr>\n
    23<\/td>\n4.7.3\tMisperception 2 \u2014 ISO\/IEC\u00a020000 is only applicable to IT infrastructure
    4.7.4\tMisperception 3 \u2014 ISO\/IEC\u00a020000 is only for external service providers
    4.7.5\tMisperception 4 \u2014 Service providers should use a specific best practice framework to fulfil the requirements specified in ISO\/IEC\u00a020000-1
    4.7.6\tMisperception 5 \u2014 ISO\/IEC\u00a020000 can make service management slow, more costly and bureaucratic <\/td>\n<\/tr>\n
    24<\/td>\n5\tISO\/IEC\u00a020000
    5.1\tGeneral <\/td>\n<\/tr>\n
    25<\/td>\n5.2\tISO\/IEC\u00a020000-1:2011 Service management system requirements
    5.2.1\tScope
    5.2.2\tPurpose
    5.3\tISO\/IEC\u00a020000-2:2012 Guidance on application of service management systems
    5.3.1\tScope
    5.3.2\tPurpose
    5.3.3\tRelationship with ISO\/IEC\u00a020000-1:2011 <\/td>\n<\/tr>\n
    26<\/td>\n5.4\tISO\/IEC\u00a020000-3:2012 Guidance on scope definition and applicability of ISO\/IEC\u00a020000-1
    5.4.1\tScope
    5.4.2\tPurpose
    5.4.3\tRelationship with ISO\/IEC\u00a020000-1:2011
    5.5\tISO\/IEC\u00a0TR\u00a020000-4:2010 Process reference model
    5.5.1\tScope
    5.5.2\tPurpose <\/td>\n<\/tr>\n
    27<\/td>\n5.5.3\tRelationship with ISO\/IEC\u00a020000-1:2011
    5.6\tISO\/IEC\u00a0TR\u00a020000-5:2013 Exemplar implementation plan for ISO\/IEC\u00a020000-1
    5.6.1\tScope
    5.6.2\tPurpose
    5.6.3\tRelationships with ISO\/IEC\u00a020000-1:2011 <\/td>\n<\/tr>\n
    28<\/td>\n5.7\tISO\/IEC\u00a0TR\u00a020000-9:2015 Guidance on the application of ISO\/IEC\u00a020000-1 to cloud services
    5.7.1\tScope
    5.7.2\tPurpose
    5.7.3\tRelationships with ISO\/IEC\u00a020000-1:2011
    6\tOther related International Standards and Technical Reports
    6.1\tClosely related International Standards and Technical Reports <\/td>\n<\/tr>\n
    29<\/td>\n6.2\tISO\/IEC\u00a0TS\u00a015504-8:2012
    6.2.1\tScope
    6.2.2\tPurpose
    6.2.3\tRelationships with ISO\/IEC\u00a020000-1:2011
    6.3\tISO\/IEC\u00a027013: \u2014
    6.3.1\tScope
    6.3.2\tPurpose
    6.3.3\tRelationships with ISO\/IEC\u00a020000-1:2011 <\/td>\n<\/tr>\n
    30<\/td>\n6.4\tISO\/IEC\u00a0TR\u00a090006:2013
    6.4.1\tScope
    6.4.2\tPurpose
    6.4.3\tRelationships with ISO\/IEC\u00a020000-1:2011 <\/td>\n<\/tr>\n
    31<\/td>\n6.5\tSupporting International Standards
    6.5.1\tGeneral
    6.5.2\tISO\u00a09000:2005
    6.5.3\tISO 9001:2008 <\/td>\n<\/tr>\n
    32<\/td>\n6.5.4\tISO\u00a010007:2003
    6.5.5\tISO\/IEC\u00a019770-1:2012
    6.5.6\tISO\/IEC\u00a027000:2014 <\/td>\n<\/tr>\n
    33<\/td>\n6.5.7\tISO\/IEC\u00a027001:2013
    6.5.8\tISO\/IEC\u00a027031:2011
    6.5.9\tISO\u00a031000:2009
    6.5.10\tISO\/IEC\u00a038500:2015 <\/td>\n<\/tr>\n
    34<\/td>\n6.5.11\tISO\u00a022301:2012 <\/td>\n<\/tr>\n
    35<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Information technology. Service management – Concepts and terminology<\/b><\/p>\n\n\n\n\n
    Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
    BSI<\/b><\/a><\/td>\n2015<\/td>\n38<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356508,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-356498","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356508"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356498"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356498"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}