{"id":356037,"date":"2024-10-20T01:10:38","date_gmt":"2024-10-20T01:10:38","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-100042012\/"},"modified":"2024-10-26T01:31:14","modified_gmt":"2024-10-26T01:31:14","slug":"bs-iso-100042012","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-100042012\/","title":{"rendered":"BS ISO 10004:2012"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1\tScope
2\tNormative references
3\tTerms and definitions <\/td>\n<\/tr>\n
10<\/td>\n4\tConcept and guiding principles
4.1\tGeneral
4.2\tConcept of customer satisfaction
4.3\tGuiding principles <\/td>\n<\/tr>\n
11<\/td>\n5\tFramework for monitoring and measuring customer satisfaction <\/td>\n<\/tr>\n
12<\/td>\n6\tPlanning
6.1\tDefining the purpose and objectives
6.2\tDetermining the scope and frequency
6.3\tDetermining implementation methods and responsibilities <\/td>\n<\/tr>\n
13<\/td>\n6.4\tAllocating resources
7\tOperation
7.1\tGeneral
7.2\tIdentifying customer expectations <\/td>\n<\/tr>\n
14<\/td>\n7.3\tGathering customer satisfaction data <\/td>\n<\/tr>\n
17<\/td>\n7.4\tAnalysing customer satisfaction data <\/td>\n<\/tr>\n
18<\/td>\n7.5\tCommunicating customer satisfaction information
7.6\tMonitoring customer satisfaction <\/td>\n<\/tr>\n
19<\/td>\n8\tMaintenance and improvement <\/td>\n<\/tr>\n
21<\/td>\nAnnex\u00a0A
\n(normative)<\/p>\n

Conceptual model of customer satisfaction <\/td>\n<\/tr>\n

23<\/td>\nAnnex\u00a0B
\n(normative)<\/p>\n

Identification of customer expectations <\/td>\n<\/tr>\n

26<\/td>\nAnnex\u00a0C
\n(normative)<\/p>\n

Direct measurement of customer satisfaction <\/td>\n<\/tr>\n

31<\/td>\nAnnex\u00a0D
\n(normative)<\/p>\n

Analysis of customer satisfaction data <\/td>\n<\/tr>\n

36<\/td>\nAnnex\u00a0E
\n(normative)<\/p>\n

Using customer satisfaction information <\/td>\n<\/tr>\n

38<\/td>\nAnnex\u00a0F
\n(informative)<\/p>\n

Relationship between this International Standard, ISO\u00a010001, ISO\u00a010002 and ISO\u00a010003 <\/td>\n<\/tr>\n

40<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Quality management. Customer satisfaction. Guidelines for monitoring and measuring<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2013<\/td>\n42<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356044,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2641],"product_tag":[],"class_list":{"0":"post-356037","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356044"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356037"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356037"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}