This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following:<\/p>\n
organizations seeking sustained success through the implementation of a quality management system;<\/p>\n<\/li>\n
customers seeking confidence in an organization\u2019s ability to consistently provide products and services conforming to their requirements;<\/p>\n<\/li>\n
organizations seeking confidence in their supply chain that product and service requirements will be met;<\/p>\n<\/li>\n
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;<\/p>\n<\/li>\n
organizations performing conformity assessments against the requirements of ISO 9001;<\/p>\n<\/li>\n
providers of training, assessment or advice in quality management;<\/p>\n<\/li>\n
developers of related standards.<\/p>\n<\/li>\n<\/ul>\n
This International Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO\/TC 176.<\/p>\n
| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 6<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 1\tScope 2\tFundamental concepts and quality management principles 2.1\tGeneral <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 2.2\tFundamental concepts 2.2.1\tQuality 2.2.2\tQuality management system 2.2.3\tContext of an organization 2.2.4\tInterested parties 2.2.5\tSupport <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 2.3\tQuality management principles 2.3.1\tCustomer focus <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 2.3.2\tLeadership <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 2.3.3\tEngagement of people <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 2.3.4\tProcess approach 2.3.5\tImprovement <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 2.3.6\tEvidence-based decision making <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 2.3.7\tRelationship management <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 2.4\tDeveloping the QMS using fundamental concepts and principles 2.4.1\tQMS model 2.4.2\tDevelopment of a QMS <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 2.4.3\tQMS standards, other management systems and excellence models 3\tTerms and definitions 3.1\tTerms related to person or people <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 3.2\tTerms related to organization <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 3.3\tTerms related to activity <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 3.4\tTerms related to process <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 3.5\tTerms related to system <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 3.6\tTerms related to requirement <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 3.7\tTerms related to result <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 3.8\tTerms related to data, information and document <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | 3.9\tTerms related to customer <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | 3.10\tTerms related to characteristic <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | 3.11\tTerms related to determination <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | 3.12\tTerms related to action <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | 3.13\tTerms related to audit <\/td>\n<\/tr>\n | ||||||
| 41<\/td>\n | Annex\u00a0A \n(informative)<\/p>\n Concept relationships and their graphical representation <\/td>\n<\/tr>\n | ||||||
| 55<\/td>\n | Bibliography <\/td>\n<\/tr>\n | ||||||
| 57<\/td>\n | Alphabetical index of terms <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Quality management systems. Fundamentals and vocabulary<\/b><\/p>\n |