Revision Standard – Active. This document specifies requirements and procedures for managing information for users throughout the software-, services-, and systems-development life cycle. It applies to people or organizations producing suites of information, to those undertaking a single information-development project, and to information produced internally, as well as to information contracted to outside service organizations. It provides details of the information-development and project-management processes and also presents aspects of strategic planning and translation management that managers apply. It covers management activities related to starting a project, building a team, and managing information through the translation and localization process. It addresses productivity and quality measurements needed for management control. This document is independent of the software tools that may be used to produce or manage information for users and applies to both printed, embedded, and mobile information. Much of its guidance is applicable to information for users of systems of hardware as well as software, systems, and services.

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PDF Pages	PDF Title
6	Foreword
7	Introduction
9	1 Scope
10	2 Normative references 3 Terms, definitions, and abbreviations
15	4 Conformance
16	5 Managing strategy for information development 5.1 Information-development strategy defined 5.1.1 Purpose of strategy 5.1.2 Responsibility for strategic planning
17	5.1.3 Frequency of strategic work 5.1.4 Reporting structure 5.1.5 Compliance
18	5.2 Stakeholders
19	5.3 Manager’s strategic tasks and potential actions to support them 5.3.1 General 5.3.2 Business environment and organization situation
20	5.3.3 Organizational alignment 5.3.4 Product portfolio 5.3.5 Information-development organization
21	5.3.6 Stakeholder needs 5.3.7 User needs 5.3.8 Vision 5.3.9 Executing strategy
22	5.4 Key decisions 5.4.1 General 5.4.2 Information-product delivery structure 5.4.3 Intellectual property 5.4.4 Content management system 5.4.5 Staffing
23	5.4.6 Communication 5.4.7 Information development methodology 5.4.8 Project management 5.4.9 Information management, version and change control, and archiving
24	5.4.10 Establishing a long-term content life cycle policy 5.4.11 Managing distribution 5.4.12 Security and disaster recovery
25	5.4.13 Acquisitions 5.5 Translation and localization 6 Conducting a user needs assessment 6.1 User needs assessment defined 6.2 Components of the user needs assessment
26	7 Planning an information-development project 7.1 Information-development project planning defined 7.2 Developing the information-development project plan
28	7.2.1 Identifying project goals 7.2.2 Analyzing project scope 7.2.3 Describing users of information
29	7.2.4 Describing topics to be developed
30	7.2.5 Specifying an information reuse strategy 7.2.6 Describing accessibility requirements 7.2.7 Describing translation and localization requirements 7.2.8 Describing project deliverables
31	7.2.9 Identifying project tools requirements 7.2.10 Identifying quality, review, and testing requirements 7.2.11 Determining the information-development project schedule
32	7.2.12 Estimating the time and costs required to complete the project
34	7.2.13 Analyzing risks 7.2.14 Identifying information-development project team members
35	7.3 Developing an integrated information plan 8 Managing an information-development project 8.1 Information-development project actions 8.2 Managing the project team 8.2.1 Promoting project success 8.2.2 Establishing team communications
36	8.2.3 Promoting team collaboration 8.2.4 Orienting new team members 8.2.5 Managing productivity and performance issues
37	8.2.6 Implementing quality processes 8.2.7 Managing staff changes
38	8.3 Tracking project deliverables and schedule 8.3.1 General 8.3.2 Managing project planning documents 8.3.3 New development tools 8.3.4 Managing scheduling issues
39	8.4 Managing project changes 8.4.1 Managing change control 8.4.2 Planning and preparing for changes
40	8.4.3 Assessing the impact of project changes 8.4.4 Revising project estimates 8.4.5 Recalculating the project due to changes in scope
41	8.4.6 Maintaining quality and the project vision
43	8.4.7 Instigating changes 8.4.8 Discovering quality issues
44	8.5 Communicating with the project team and management 8.5.1 General 8.5.2 Communicating with the project team 8.5.3 Communicating with stakeholders
45	8.5.4 Communicating with senior management 9 Staffing and forming teams 9.1 Staffing and forming teams defined 9.1.1 Identifying and assessing required skills
47	9.1.2 Defining roles and responsibilities
48	9.1.3 Hiring and training staff
49	9.1.4 Outsourcing staff
50	9.1.5 Evaluating staff 9.1.6 Developing staff
51	9.1.7 Succession planning 9.2 Aligning teams with the engineering life cycle
52	10 Managing technical reviews 11 Managing the translation process 11.1 Translation requirements 11.1.1 Languages
53	11.1.2 Character sets 11.1.3 Timing 11.1.4 Deliverables
54	11.2 Selecting translation and localization approaches and services provider(s) 11.3 Translation cost estimates 11.4 Translation memory management 11.5 Machine translation
55	11.6 Translation review and quality control 11.7 Terminology management 11.8 Writing for translation
56	11.9 Managing the translation and localization of the user interface 11.10 Guidelines for user interface translation and localization: 12 Managing final production and delivery 12.1 Final production and delivery defined 12.1.1 Final approvals
57	12.1.2 During production 12.1.3 At delivery
58	12.2 Before production time 13 Measuring content quality and user satisfaction 13.1 Measuring content quality and user satisfaction defined
59	13.1.1 Measuring quality defects
60	13.1.2 Measuring user satisfaction
61	13.1.3 Correcting quality defects and improving the process 13.1.4 Using user feedback to validate measurements and improve processes
62	13.2 Identifying predictive measurements for preventive action 14 Measuring productivity, efficiency, and cost 14.1 Importance of measuring cost, productivity, and efficiency 14.1.1 Operational costs
63	14.1.2 Labor costs 14.1.3 Non-labor costs 14.1.4 Translation, printing, and publishing costs 14.2 Project costs and time tracking 14.2.1 Time intervals
64	14.2.2 Time allocation 14.2.3 Typical activities for tracking time 14.2.4 Overtime 14.2.5 Monitoring project costs
65	14.2.6 Reporting project costs 14.3 Productivity measurements
66	14.4 Efficiency measurements
67	14.4.1 Content re-use 14.4.2 Content rework 14.4.3 Cycle time
68	15 Evaluating organization process maturity 15.1 Organization process maturity evaluation
69	15.2 Process Improvement
70	Annex A (informative) User and task analysis
73	Annex B (informative) Project plan example
77	Annex C (informative) Translation management
84	Bibliography
86	IEEE notices and abstract

Published By	Publication Date	Number of Pages
IEEE	2018	90


PDF Format	Searchable	Printable	Preview Now

Standard Title	ISO/IEC/IEEE International Standard – Systems and software engineering–Requirements for managers of information for users of systems, software, and services
Published Code	IEEE
Publication Date	2018
Pages Count	90

IEEE ISO IEC 24748 2 2018

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