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BSI PAS 126-2:2008

BSI PAS 126-2:2008

$102.76

Furniture removal activities. Commercial moving – Provision of the service

Published By Publication Date Number of Pages
BSI 2008 16
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PDF Catalog

PDF Pages PDF Title
3 Contents
0 Introduction 1
1 Scope 1
2 Normative references 1
3 Terms and definitions 2
4 General 2
5 Competence of operational personnel 2
6 Technical means 3
7 Health and safety 4
8 Security 4
9 Monitoring the service 5
10 Organization and implementation of quality management 6
11 Subcontractors 8
12 Training 8
Bibliography 9
5 Foreword
7 0 Introduction
1 Scope
2 Normative references
8 3 Terms and definitions
4 General
4.1 Provision of service
4.2 Preliminary information
4.3 Initial contact and pre-move survey
5 Competence of operational personnel
9 6 Technical means
6.1 Packing material
6.2 Other materials
a) adhesive tape, labels, air bubble film, padded paper wrapping, clean white paper and a selection of cartons suitable for the protection of the property to be moved;
b) toolboxes and tools, roll cages, trolleys, hand-trucks, skates and plastic crates appropriate to the nature and quantity of the property to be moved;
c) special handling equipment appropriate to the circumstances of the operation, e.g. powered stair-climbers, external elevators, cranes and heavy lifting gear.
6.3 Vehicles
a) sturdy box construction;
b) waterproof/dry environment;
c) tie rails and/or padding.
10 6.4 Mobile communications equipment
7 Health and safety
a) on-site risk assessment at the origin and destination locations, including access restrictions, means of entry and exit and any danger to the service providerā€™s personnel, those of the customer, or other persons or property in the vicinity;
b) safe lifting and handling of any heavy, large or awkward goods;
c) operation of any specialist handling equipment;
d) working during the hours of darkness;
e) provision and use of personal protective equipment.
8 Security
a) ensure the security of any premises being vacated or occupied;
b) the security of all vehicles and equipment;
c) the safe-keeping of property during the course of the move;
d) the personal safety of the operational personnel engaged in the operation, the customerā€™s personnel and the public.
a) cautions or convictions for criminal offences, including offences and pending actions.
b) two work references, or for school leavers and persons returning to work after a long period, two character references.
11 9 Monitoring the service
9.1 Customer satisfaction
9.2 Complaint and compliment (feedback) handling
9.3 Corrective action
a) the frequency and degree of seriousness of customer complaints, incidents or accidents;
b) the rate of compliance with the agreed dates for commencement and completion of services.
12 10 Organization and implementation of quality management
10.1 Quality policy
10.1.1 Establishing the quality policy
10.1.2 Maintenance of the quality policy
10.1.3 Communication of the quality policy
10.1.4 Conducting, controlling and reviewing quality policy responsibilities
10.2 Quality manual
10.2.1 General
a) purchasing, including all the specifications relevant to equipment, services and consumables purchased by the service provider in connection with the provision/delivery of the service;
13 b) personnel:
2) details of personnel training programmes;
3) methods of evaluating personnel qualifications;
4) collation of documentation/written procedures relating to specific job roles (with particular reference to safety where appro…
c) equipment:
2) system for authorizing work to be carried out on equipment;
3) procedures relating to renewal or replacement of equipment.
d) incidents/accidents:
2) procedures to be followed in the event of a service problem or an inability/failure to deliver a service;
3) procedures for dealing with any performance failures;
4) procedures to be followed in the event of an accident or emergency.
e) quality control:
2) detailed preparation of a specific service including:
10.2.2 Control of quality-related documents
14 11 Subcontractors
12 Training
15 Bibliography
[1] GREAT BRITAIN. Vehicle Drivers (Certificate of Professional Competence) Regulations 2007 (as amended). London: The Stationery Office.
[2] GREAT BRITAIN. The Rehabilitation of Offenders Act 1974 (as amended). London: The Stationery Office.
[3] GREAT BRITAIN. Data Protection Act 1998 (as amended). London: The Stationery Office.

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BSI PAS 126-2:2008
$102.76