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BSI 20/30422495 DC 2020

BSI 20/30422495 DC 2020

$13.70

BS EN 17371-2. Provision of services – Part 2. Services Contracts. Guidance for the design, content and structure of contracts

Published By Publication Date Number of Pages
BSI 2020 59
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PDF Catalog

PDF Pages PDF Title
1 30422495-NC
3 43_e_stf
7 1 Scope
2 Normative references
3 Terms and definitions
8 4 Service contracts — principles
4.1 What is a service contract and what purpose does it serve?
4.2 Service contract structures
9 5 Service contract components
5.1 General
5.2 Who is entering into the service contract?
10 5.3 What are the services – how are they specified, ordered and what are the service performance targets?
5.3.1 Service description
5.3.2 Transition and preparation/transformation to or during the provision of services
5.3.3 Mechanism for ordering services
11 5.3.4 Service performance targets
5.3.4.1 General
5.3.4.2 Service performance metrics
12 5.3.4.3 Data collection and baseline process
13 5.3.4.4 Governance of service performance management
14 5.3.4.5 Changes to service metrics
5.3.5 Business continuity and disaster recovery planning
5.3.5.1 The purpose
15 5.3.5.2 Components of a business continuity and disaster recovery plan
5.4 How are charges calculated and paid?
5.4.1 General
16 5.4.2 Charges/remuneration for services
5.4.3 Payment terms
17 5.4.4 Taxation
5.4.5 Price adjustment mechanisms — inflation, foreign exchange rates, benchmarking
5.5 What legal system governs the service contract?
18 5.6 How will the contracting parties deal with disputes?
5.6.1 General
5.6.2 Non-binding dispute resolution
5.6.2.1 Internal escalation procedure
5.6.2.2 Mediation
5.6.3 Binding dispute resolution
5.6.3.1 General
19 5.6.3.2 Expert determination
5.6.3.3 Arbitration
5.6.3.4 Courts
5.7 What is the exposure?
5.7.1 General
5.7.2 Apportionment of risk
5.7.3 Limitation of liability
20 5.7.4 Insurance
5.8 What rights are there in, and to, the service outputs?
5.8.1 General
5.8.2 Intellectual property rights
21 5.9 When does the agreement commence, how is it terminated and what are the consequences of termination?
5.9.1 Commencement and expiry
5.9.2 Termination rights
5.9.3 Consequences of termination
22 5.9.4 Exit management
5.10 What considerations relate to information/data?
5.10.1 General
5.10.2 Confidential information
5.10.3 IT security and data protection (GDPR)
23 5.11 Making changes to the agreement and the contracting parties’ relationship
5.11.1 General
5.11.2 Variation/contract changes
5.11.3 Governance
24 5.12 What other terms need to be considered?
5.12.1 Recitals, background, introduction
5.12.2 Meaning of defined terms and interpretation
5.12.3 Nature of appointment (exclusive and non-exclusive)
5.12.4 Does the service contract allow group companies to order/receive services?
25 5.12.5 Waiver
5.12.6 Assignment and subcontracting, change of control
5.12.6.1 Assignment and subcontracting
5.12.6.2 Change of control
5.12.7 Export control/sanctions lists
5.12.8 Force majeure
26 5.12.9 Notices
27 Annex A (informative)Service agreements – example structures
34 Annex B (informative)Drafting examples
51 Annex C (informative)Service scope and description
54 Annex D (informative)Pricing models
56 Annex E (informative)Exit management

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BSI 20/30422495 DC 2020
$13.70