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BS ISO/IEC 30105-3:2016+A1:2020

BS ISO/IEC 30105-3:2016+A1:2020

$167.15

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Measurement framework (MF) and organization maturity model (OMM)

Published By Publication Date Number of Pages
BSI 2020 34
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ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

  • covers IT enabled business processes that are outsourced;

  • is not intended to cover IT services but includes similar, relevant process for completeness;

  • is applicable to the service provider, not to the customer;

  • is applicable to all lifecycle processes of ITES-BPO;

  • serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:

    • conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;

    • supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
10 3 Terms and definitions
4 Overview of measurement framework (MF) and organization maturity model (OMM)
13 5 ITES-BPO measurement framework (MF) for process capability
15 6 Rating and aggregating process attributes
6.1 Process attributes rating scale
6.2 Process attribute ratings method
16 7 Process capability level model — Achievement of process capability levels
17 8 Organization maturity model (OMM)
8.1 General
18 8.2 Structure of the ITES-BPO organization maturity model (OMM)
9 Definition of organization maturity levels
9.1 Level 0 organization — Immature
19 9.2 Level 1 organization — Basic
9.3 Level 2 organization — Managed activities
9.4 Level 3 organization — Managed organization
20 9.5 Level 4 organization — Strategic alignment
9.6 Level 5 organization — Transformational
21 10 Rules for deriving maturity levels from process attribute ratings
10.1 Overview
10.2 Maturity level 1
10.3 Maturity level 2
22 10.4 Maturity level 3
23 10.5 Maturity level 4
24 10.6 Maturity level 5
25 11 Conditions for inclusion of process areas
27 Annex A (informative) Conformity of the measurement framework
31 Annex B (informative) Conformity of the maturity model
33 Bibliography

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BS ISO/IEC 30105-3:2016+A1:2020
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