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BS ISO 13053-1:2011

$167.15

Quantitative methods in process improvement. Six Sigma – DMAIC methodology

Published By Publication Date Number of Pages
BSI 2011 44
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This part of ISO 13053 describes a methodology for the business improvement methodology known as Six Sigma. The methodology typically comprises five phases: define, measure, analyse, improve and control (DMAIC).

This part of ISO 13053 recommends the preferred or best practice for each of the phases of the DMAIC methodology used during the execution of a Six Sigma project. It also recommends how Six Sigma projects should be managed and describes the roles, expertise and training of the personnel involved in such projects. It is applicable to organizations using manufacturing processes as well as service and transactional processes.

PDF Catalog

PDF Pages PDF Title
9 1 Scope
2 Normative references
3 Symbols and abbreviated terms
3.1 Symbols
10 3.2 Abbreviated terms
11 4 Fundamentals of Six Sigma projects within organizations
4.1 General
12 4.2 Voice of the customer
4.3 Accountability
4.4 Maturity of processes of an organization
13 4.5 Relationship with quality management standard ISO 9001
14 5 Six Sigma measures
5.1 Purpose
5.2 Defects per million opportunities (DPMO)
15 5.3 Sigma score
5.4 Rolled throughput yield (RTY)
16 5.5 Return rate (RR)
5.6 Number of problem reports (NPR)
5.7 On-time delivery (OTD)
5.8 Cost of poor quality (COPQ)
17 6 Six Sigma personnel and their roles
6.1 General
6.2 Champion
6.3 Deployment Manager
18 6.4 Project Sponsor
6.5 Master Black Belt
19 6.6 Black Belt
6.7 Green Belt
6.8 Yellow Belt
20 7 Minimum competencies required
21 8 Minimum Six Sigma training requirements
8.1 Recommended training
8.2 Training requirements for Champions / Deployment Manager
8.3 Training requirements for Sponsors
22 8.4 Training requirements for Master Black Belts
8.5 Training requirements for Black Belts
8.6 Training requirements for Green Belts
8.7 Training requirements for Yellow Belts
23 9 Six Sigma project prioritization and selection
9.1 General considerations
9.2 Project prioritization
24 9.3 Project selection
9.3.1 General checklist
25 9.3.2 Process oriented problems
9.3.3 Product- or service-oriented problems
9.3.4 Project scoping
26 10 Six Sigma project DMAIC methodology
10.1 Introduction
27 10.2 Define phase
10.3 Measure phase
28 10.4 Analyse phase
10.5 Improve phase
29 10.6 Control phase
30 11 Six Sigma project methodology — Typical tools employed
31 12 Monitoring a Six Sigma project
12.1 General
12.2 Gate reviews
32 12.3 Project management
12.4 Weekly mentoring sessions with a Master Black Belt
13 Critical to success factors for Six Sigma projects
33 14 Six Sigma infrastructures within an organization
14.1 General information
14.2 Large – Over 1 000 employees at a site
34 14.3 Medium – 250 to 1 000 employees at a site
14.4 Small – Less than 250 employees at a site
35 14.5 Multiple sites
BS ISO 13053-1:2011
$167.15