{"id":462662,"date":"2024-10-20T10:23:29","date_gmt":"2024-10-20T10:23:29","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-30105-22024\/"},"modified":"2024-10-26T19:16:29","modified_gmt":"2024-10-26T19:16:29","slug":"bs-iso-iec-30105-22024","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-30105-22024\/","title":{"rendered":"BS ISO\/IEC 30105-2:2024"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nundefined <\/td>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
11<\/td>\n1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions <\/td>\n<\/tr>\n
13<\/td>\n3.2 Abbreviated terms <\/td>\n<\/tr>\n
14<\/td>\n4 Overview of the process assessment model (PAM)
4.1 General <\/td>\n<\/tr>\n
15<\/td>\n4.2 Structure of the ITES-BPO PAM
4.2.1 Process dimension
4.2.2 Capability dimension
4.3 Assessment indicators
4.3.1 Overview <\/td>\n<\/tr>\n
17<\/td>\n4.3.2 PCIs
4.3.3 PPIs <\/td>\n<\/tr>\n
18<\/td>\n4.3.4 Measuring process capability <\/td>\n<\/tr>\n
19<\/td>\n5 Processes and PPIs (level 1)
5.1 General <\/td>\n<\/tr>\n
20<\/td>\n5.2 BPs and information items for ITES-BPO lifecycle processes
5.2.1 Strategic enablement (SEN) processes <\/td>\n<\/tr>\n
22<\/td>\n5.2.2 Relationship (RLS) processes <\/td>\n<\/tr>\n
25<\/td>\n5.2.3 Solution (SLN) processes <\/td>\n<\/tr>\n
28<\/td>\n5.2.4 Transition in (TRN) processes <\/td>\n<\/tr>\n
37<\/td>\n5.2.5 Service delivery (SDL) processes <\/td>\n<\/tr>\n
42<\/td>\n5.2.6 Transition out (TRO) process <\/td>\n<\/tr>\n
44<\/td>\n5.2.7 Tactical enablement (TEN) processes <\/td>\n<\/tr>\n
57<\/td>\n5.2.8 Operational enablement (OEN) processes <\/td>\n<\/tr>\n
67<\/td>\n6 PCIs (levels 0 to 5)
6.1 General
6.2 Process capability levels and PAs
6.2.1 Process capability level 0: Incomplete process <\/td>\n<\/tr>\n
68<\/td>\n6.2.2 Process capability level 1: Performed process
6.2.3 Process capability level 2: Managed process <\/td>\n<\/tr>\n
73<\/td>\n6.2.4 Process capability level 3: Established process <\/td>\n<\/tr>\n
81<\/td>\n6.2.5 Process capability level 4: Predictable process <\/td>\n<\/tr>\n
86<\/td>\n6.2.6 Process capability level 5: Innovating process <\/td>\n<\/tr>\n
91<\/td>\nAnnex A (informative) Conformity of the PAM <\/td>\n<\/tr>\n
93<\/td>\nAnnex B (informative) Information item characteristics <\/td>\n<\/tr>\n
142<\/td>\nAnnex C (informative) Correlation between the ISO\/IEC 20000 series and the ISO\/IEC 30105 series <\/td>\n<\/tr>\n
145<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Process assessment model (PAM)<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2024<\/td>\n146<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":462671,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-462662","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/462662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/462671"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=462662"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=462662"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=462662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}