{"id":324210,"date":"2024-10-19T22:28:30","date_gmt":"2024-10-19T22:28:30","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-en-iso-90042018\/"},"modified":"2024-10-25T21:04:05","modified_gmt":"2024-10-25T21:04:05","slug":"bs-en-iso-90042018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-en-iso-90042018\/","title":{"rendered":"BS EN ISO 9004:2018"},"content":{"rendered":"

This document gives guidelines for enhancing an organization\u2019s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.<\/p>\n

This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.<\/p>\n

This document is applicable to any organization, regardless of its size, type and activity.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nNational foreword <\/td>\n<\/tr>\n
4<\/td>\nEuropean foreword <\/td>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
11<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
4.1 Quality of an organization <\/td>\n<\/tr>\n
12<\/td>\n4.2 Managing for the sustained success of an organization <\/td>\n<\/tr>\n
13<\/td>\n5 Context of an organization
5.1 General
5.2 Relevant interested parties
5.3 External and internal issues <\/td>\n<\/tr>\n
14<\/td>\n6 Identity of an organization
6.1 General <\/td>\n<\/tr>\n
15<\/td>\n6.2 Mission, vision, values and culture
7 Leadership
7.1 General <\/td>\n<\/tr>\n
16<\/td>\n7.2 Policy and strategy <\/td>\n<\/tr>\n
18<\/td>\n7.3 Objectives
7.4 Communication
8 Process management
8.1 General <\/td>\n<\/tr>\n
19<\/td>\n8.2 Determination of processes <\/td>\n<\/tr>\n
20<\/td>\n8.3 Responsibility and authority for processes
8.4 Managing processes <\/td>\n<\/tr>\n
21<\/td>\n9 Resource management
9.1 General <\/td>\n<\/tr>\n
22<\/td>\n9.2 People
9.2.1 General
9.2.2 Engagement of people
9.2.3 Empowerment and motivation of people <\/td>\n<\/tr>\n
23<\/td>\n9.2.4 Competence of people
9.3 Organizational knowledge <\/td>\n<\/tr>\n
24<\/td>\n9.4 Technology
9.5 Infrastructure and work environment
9.5.1 General
9.5.2 Infrastructure
9.5.3 Work environment <\/td>\n<\/tr>\n
25<\/td>\n9.6 Externally provided resources
9.7 Natural resources <\/td>\n<\/tr>\n
26<\/td>\n10 Analysis and evaluation of an organization\u2019s performance
10.1 General
10.2 Performance indicators <\/td>\n<\/tr>\n
28<\/td>\n10.3 Performance analysis
10.4 Performance evaluation <\/td>\n<\/tr>\n
29<\/td>\n10.5 Internal audit <\/td>\n<\/tr>\n
30<\/td>\n10.6 Self-assessment
10.7 Reviews <\/td>\n<\/tr>\n
31<\/td>\n11 Improvement, learning and innovation
11.1 General
11.2 Improvement <\/td>\n<\/tr>\n
32<\/td>\n11.3 Learning
11.4 Innovation
11.4.1 General <\/td>\n<\/tr>\n
33<\/td>\n11.4.2 Application
11.4.3 Timing and risk <\/td>\n<\/tr>\n
34<\/td>\nAnnex A (informative) Self-assessment tool <\/td>\n<\/tr>\n
68<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Quality management. Quality of an organization. Guidance to achieve sustained success<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2018<\/td>\n70<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":324214,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[91,2641],"product_tag":[],"class_list":{"0":"post-324210","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-100-70","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/324210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/324214"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=324210"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=324210"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=324210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}