BSI 20/30388072 DC 2020

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BS EN ISO 23592. Service excellence. Principles and model

Published By	Publication Date	Number of Pages
BSI	2020	30

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Categories: 03.080.01 - Services in general, BSI

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Description

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Additional information

Status	Definitive
Pages	30
Publication Date	2020-08-19
Standard Number	20/30388072 DC
Title	BS EN ISO 23592. Service excellence. Principles and model
Identical National Standard Of	ISO/DIS 23592
Descriptors	Customer-supplier relations, Customers, Brand names, After-sales services, Service quality audits
Publisher	BSI
Committee	SVS/0
ICS Codes	03.080.01 - Services in general

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BSI 20/30388072 DC 2020

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BSI 20/30388072 DC 2020

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